Friendly, professional customer service reps for calls, chat, email and social, background-checked and ready to work your hours, in your time zone.
Our CSRs keep your customers happy and your support queue moving, across every channel you offer.
Handling inbound and outbound calls with a clear, professional manner.
Fast, accurate replies that follow your policies and your brand voice.
Responding to customer messages and comments on social channels.
Logging, tracking and escalating issues so nothing falls through the cracks.
Every candidate goes through the same four steps, and we adjust them to any extra requirements you have.
Each candidate sends their CV and a 1–2 minute video explaining why we should hire them.
We verify their work history with their previous companies.
Our team interviews them, then shortlists the 3–5 strongest for your role.
Meet your shortlist and pick the person you want. We handle the rest.
Great support should not mean a huge payroll. Staphora gives you vetted remote reps, fast, with protection if it does not work out.
Team members work US Eastern and Central hours, or whichever time zone your business needs.
Start with part-time cover or hire a full-time team member. You choose the hours.
If you are not satisfied with your hire within the first 90 days, we replace them for free.
Minimum one month. Hiring several people? Terms are agreed with you on a call.
Our average time to hire is 7 days. After your consultation we vet candidates and send you a shortlist of 3–5 to interview.
Pricing depends on the role, hours and team size. We offer several pricing models and walk you through them on a free consultation call, so you can pick the one that suits your budget.
Every placement comes with a 90-day satisfaction guarantee. If you are not satisfied with your hire within the first 90 days, we replace them for free.
Our team can work in any time zone, including US Eastern and Central. We match their hours to your business so they are online when you are.
Both. You can start with a part-time customer service rep or hire full-time, and add more people later.
The minimum contract length is one month. If you are hiring a larger team, the length is agreed with you on the consultation call.
Tell us what you need on a free consultation. We will walk you through pricing options and send a shortlist.
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